Here’s how to reach us for questions or comments about your purchase or experience with muzef.com:  * Chat with us online (click the icon at the bottom right of the screen) from Mon to Fri, 9am to 10pm ET  Email us info@muzef.com * Call us at 1-647-878-5738 from Mon to Fri, 8am to 7pm ET 

Simply click on Order Summary' during checkout to reveal the option to add a discount code. Enter the provided code to enjoy savings on your order instantly. Stay updated on our latest offers to make the most of your shopping experience with us. Don't miss out on great deals—apply your discount code today!

At this time, we are only able to process exchange when you contact us via email at info@muzef.com or using the chat icon at the right hand side of our website. we will require your order details and receipt to process your exchange and send you a shipping label within 5 business days. please note that you can only request for free exchange within 14 days of receiving the product(s).

To be eligible for a refund, the product(s) must have been bought directly from our Online Shop. You can return most online order within 14 days from date of receipt (some items may be final sale) You may return part or all of your order. For a return to be accepted, it must meet the following conditions: * The product must be unused and unworn. * All product components must be included to be eligible for returns or exchanges, including limited addition accessories and gifts if applicable. * The product must be in its original state and packaging. * Apparel must have the original tags attached. * Accessories must have all parts of the original packaging.

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, postal codes, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. Please contact us within 24 hours if you notice any error in your delivery informations via the online chat support on our website for updates

You can track your order by following the link in your Shipment Confirmation email.   If you have not received a Shipment Confirmation email, you can also check the status of your order via the Order Tracker page. Simply enter your order number and email address, then click ‘Track Order’ to open the page displaying your order details.   While we strive to consolidate shipments whenever possible, there are instances where your items may be shipped separately in different packages. This can result in items being shipped at different times. Rest assured, if this happens, we will notify you via email, providing you with the necessary information to track each package separately through the Order Tracker.

Privacy policy This Privacy Policy describes how muzef.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. Contact After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@muzef.com Collecting Personal Information When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why. Device information Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. Disclosure for a business purpose: shared with our processor Shopify. Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site Order information Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Source of collection: collected from your device. Disclosure for a business purpose: shared with our processor Shopify and Delivery agencies base on your location. Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. Customer support information Purpose of collection: To enhance our services Source of collection: Manually Disclosure for a business purpose: Helps in keeping record of each of our Customer Personal Information collected: Name and Contact address Purpose of collection: to provide customer support. Source of collection: collected from you Disclosure for a business purpose: Muzef customer support Personal Information collected: Name and contact address Minors The Site is not intended for individuals under the age of [18]. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion. Sharing Personal Information We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. We may share your personal information with our delivery agencies depending on the delivery location you provided at order checkout. Behavioural Advertising As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location). For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by: FACEBOOK - https://www.facebook.com/settings/?tab=ads GOOGLE - https://www.google.com/settings/ads/anonymous BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads] Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/. Using Personal Information We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. Lawful basis Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases: Your consent; The performance of the contract between you and the Site; Compliance with our legal obligations; To protect your vital interests; To perform a task carried out in the public interest; For our legitimate interests, which do not override your fundamental rights and freedoms. Retention When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below. Automatic decision-making If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you. We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. Services that include elements of automated decision-making include: Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours. Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days. Your rights GDPR If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR. Cookies A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. We use the following cookies to optimize your experience on our Site and to provide our services. [Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ] Cookies Necessary for the Functioning of the Store NAME FUNCTION DURATION _ab Used in connection with access to admin. 2y _secure_session_id Used in connection with navigation through a storefront. 24h _shopify_country Used in connection with checkout. session _shopify_m Used for managing customer privacy settings. 1y _shopify_tm Used for managing customer privacy settings. 30min _shopify_tw Used for managing customer privacy settings. 2w _storefront_u Used to facilitate updating customer account information. 1min _tracking_consent Tracking preferences. 1y c Used in connection with checkout. 1y cart Used in connection with shopping cart. 2w cart_currency Used in connection with shopping cart. 2w cart_sig Used in connection with checkout. 2w cart_ts Used in connection with checkout. 2w cart_ver Used in connection with shopping cart. 2w checkout Used in connection with checkout. 4w checkout_token Used in connection with checkout. 1y dynamic_checkout_shown_on_cart Used in connection with checkout. 30min hide_shopify_pay_for_checkout Used in connection with checkout. session keep_alive Used in connection with buyer localization. 2w master_device_id Used in connection with merchant login. 2y previous_step Used in connection with checkout. 1y remember_me Used in connection with checkout. 1y secure_customer_sig Used in connection with customer login. 20y shopify_pay Used in connection with checkout. 1y shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value storefront_digest Used in connection with customer login. 2y tracked_start_checkout Used in connection with checkout. 1y checkout_one_experiment Used in connection with checkout. session Reporting and Analytics NAME FUNCTION DURATION _landing_page Track landing pages. 2w _orig_referrer Track landing pages. 2w _s Shopify analytics. 30min _shopify_d Shopify analytics. session _shopify_s Shopify analytics. 30min _shopify_sa_p Shopify analytics relating to marketing & referrals. 30min _shopify_sa_t Shopify analytics relating to marketing & referrals. 30min _shopify_y Shopify analytics. 1y _y Shopify analytics. 1y _shopify_evids Shopify analytics. session _shopify_ga Shopify and Google Analytics. session The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org. Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above. Do Not Track Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser. Changes We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Complaints As noted above, if you would like to make a complaint, please contact us by e-mail If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority. Last updated: 21th-March-2024

Yes, We utilize DHL for our international shipping services, ensuring reliable and efficient delivery. Estimated delivery times range from 5 to 14 days maximum. Depending on your location, alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout. Rest assured, we prioritize timely delivery and provide tracking information for your convenience. Experience seamless shipping and receive your orders promptly with our trusted international courier partner, DHL. For more information use the chat icon at the right hand side of our website to message us instantly.

Kindly use the chat icon on the right hand side of our website to message us. You can also find our contact form on our website menu or email us at info@muzef.com

We offer a variety of convenient payment options to streamline your checkout process. Choose from Google Pay, Apple Pay, PayPal, Mastercard, Visa, and Shop Pay for secure and hassle-free transactions. Whether you prefer digital wallets or traditional card payments, we've got you covered. Enjoy the flexibility and ease of payment methods tailored to your preferences. Shop confidently and conveniently with our diverse range of payment options.